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Subscribe to this list via RSS Blog posts tagged in Crisis Communications
It is a reality of the Internet that there’s no filter. People are free to display their ignorance and hate to their heart’s content, never having to fuss about accuracy or fairness. The wildfires that forced the evacuation of Fort...
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Like so many Canadians, I have been following closely the news around the Fort McMurray evacuation. It goes without saying that one can’t help but be moved by the dramatic video, the tragic losses, the personal stories of adversity, the...
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“Oh, what a tangled web we weave, when first we practice to deceive!”  Walter Scott After a motorcycle trip to the White Mountains, where they don’t carry much Canadian news, I spent last evening getting caught up on what’s been...
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Once again, the Liberal government has been forced into damage control mode over a questionable decision. These are adding up — among them there’s the decision on daycares, the flip-flop on the genetic-testing equipment for the Saint John Regional Hospital and, most recently,...
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  So, how do you like the Senate now? And just when we thought it couldn’t get any worse. Every time I see a new revelation or an attempt at rationalization by a Senator who is doing his or her very...
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  When a company or organization does something it shouldn’t, and its reputation has taken a hit, it’s usually because of a lapse in judgment. In these cases a sincere apology and a genuine effort to put things right is enough...
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  I see in my Daily Gleaner this morning that the company has changed its mind about cutting all paper carriers pay from 15 to 14 cents per paper. Those who walk their routes will get the penny back, but those...
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In crisis communications, in other words at times when your reputation hangs in the balance, you better make darn sure that you don't come off as trying to cover anything up. But as often as not, it is at these...
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I’m watching with interest the way the scandal at Dalhousie University’s Faculty of Dentistry is playing out. One thing for sure — I am glad I’m not Richard Florizone. As president, he is charged with finding an appropriate and fair...
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  Just last week, on New Year’s Day in fact, I was reading my Daily Gleaner and came across a guest commentary by Julian Fantino. I read it with interest, to see whether he was finally going to apologize for the...
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  When I blogged about the Jian Ghomeshi mess last week, I mentioned that I found it a fascinating study in crisis communications. The developments since then have made it even more compelling, especially the circumstances and misunderstanding that led to...
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  Talk about your interesting case study in crisis communications - this Jian Ghomeshi story has it all. I mean, what a mix – a well-loved, high profile celebrity, the cornerstone of the CBC’s effort to appeal to younger listeners, a...
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  When your company or government department is the subject of a media exposé, that is never a good thing. And a poor communications response only makes it worse. The most recent edition of CTV’s W5 is the latest case in...
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Like many, I heard about what was unfolding in Moncton last Wednesday evening from Twitter. And like many I was overcome with the horror of it, and the profound sadness at the loss of those lives and the bravery of the...
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  People who know a whole lot more about social media than I do tell us that if you are a company trying to compete, or an organization trying to build support, or enhance your reputation, you have to engage in...
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  At the risk of appearing to be obsessed with the CBC’s ethical breaches, this is another blog on that whole issue, but this time from a crisis communications perspective. Because of bungling of this issue by CBC management, it has...
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  In recent days we have had two politicians apologizing for comments they wish they hadn't made. Rob Ford, yet again – how many times is that, and also this week, Federal Industry Minister James Moore. It's interesting to look at...
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A benefit of a solid communications policy is that it creates in the public mind the image you want people to have of your organization. And as you might expect, the higher profile the stories, the stronger the image that is...
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  Just after Mayor Rob Ford's media scrum where he uttered words that, to put it mildly, you wouldn't expect from a mayor, especially in front of the media, I got an email from a friend. It read “Being Rob Ford's...
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  In our crisis communications workshops, I always draw a bit of a chuckle when I use the analogy of biting ducks. I make the point that when you are trying to manage and control a crisis, the worst thing you...
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