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Another take on that Australian Army video

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Yesterday, I blogged about Lieutenant General David Morrison of the Australian Army, and copied a video of him because it was one of the best examples of non-verbal crisis communications I had come across in a long time.


I'm not the only crisis communications consultant who saw the value of the Australian Army chief's no-nonsense response as an example of effective communications. A fellow practitioner, and fellow Canadian, Melissa Agnes of Melissa Agnes Crisis Communications also reviewed that video, but from a bit of a different angle.


For those with an interest in crisis communications, or for that matter effective communications, I am pleased to provide her take has a guest blog.


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