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  Reading many of the comments on social media in reaction to the strike at Covered Bridge Chips, I can’t help but wonder why organized labour has fallen so out of favour with the public. I’m not overly surprised as unions...
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  There’s a principle in communications that when there is a void, it will be filled. There is a void as wide as a Mack truck in the curious case of Dr. Eilish Cleary and there has been no shortage of...
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  As could be expected, the Paris attacks have heightened the public debate over the Syrian refugees. That debate has been burning up social media as it puts on display both the best and worst of our collective character. It is...
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When I left the media to do broader based communications 20-plus years ago, social media was just sparkle in some nerd’s eye. Few companies even had websites – in fact thanks to one of our earliest clients, we were one...
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  Auditor General Kim MacPherson has done in one day what the Liberal government hasn’t been able to do for months – get the Opposition’s Question Period focus off fracking. This week, she released her report on Atcon and the Tories...
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  The coverage this week of that road rage incident in Fredericton says as much about the state of journalism as it does about the individuals directly involved in the confrontation. And not in a good way. Social media has led...
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  You’ve heard that thing about how if you put a frog in a pot of water then slowly heat it to boiling and the frog doesn’t try to jump out because the change is so gradual it doesn’t notice how...
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  The response was strong and swift and the message unmistakable when Fredericton Mayor Brad Woodside suggested in a tweet that the costs of duality should be discussed. And that message wasn’t just for the mayor, it was for all of...
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  I see in my Daily Gleaner this morning that the company has changed its mind about cutting all paper carriers pay from 15 to 14 cents per paper. Those who walk their routes will get the penny back, but those...
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In crisis communications, in other words at times when your reputation hangs in the balance, you better make darn sure that you don't come off as trying to cover anything up. But as often as not, it is at these...
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I’m watching with interest the way the scandal at Dalhousie University’s Faculty of Dentistry is playing out. One thing for sure — I am glad I’m not Richard Florizone. As president, he is charged with finding an appropriate and fair...
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  When I blogged about the Jian Ghomeshi mess last week, I mentioned that I found it a fascinating study in crisis communications. The developments since then have made it even more compelling, especially the circumstances and misunderstanding that led to...
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  Talk about your interesting case study in crisis communications - this Jian Ghomeshi story has it all. I mean, what a mix – a well-loved, high profile celebrity, the cornerstone of the CBC’s effort to appeal to younger listeners, a...
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  For many people who agree to run provincially, one of the many challenges is raising money. In an economy such as the one we are experiencing these days, it is especially challenging. Donors tend to test which way the wind...
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Like many, I heard about what was unfolding in Moncton last Wednesday evening from Twitter. And like many I was overcome with the horror of it, and the profound sadness at the loss of those lives and the bravery of the...
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  People who know a whole lot more about social media than I do tell us that if you are a company trying to compete, or an organization trying to build support, or enhance your reputation, you have to engage in...
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  As crisis communications go, this one certainly has no shortage of victims.  Fingers can be pointed in every direction, and with ample justification. Of the lessons to be taken from it, the most important one may be the considerable backlash...
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  The fact you are reading this suggests you use Twitter, unless you landed here through Facebook, but most people who read my blog arrive here because they followed a tweet. So let's assume you are a twit (that is what...
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  Usually, it's the PR guy's job to keep clients out of trouble. It's not good, well, PR, for the PR guy to be the cause of the s*#t storm, but that's what seems to be the case here. And at...
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Maybe they had visions of United Breaks Guitars surfacing in their collective subconscious, but whatever the reason, the Royal Canadian Mint may have just dodged a public relations bullet.   If you aren't familiar with what has been going on –...
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